This agreement sets out the licence we grant to you and governs your use of the CORE Mental Health PSHE Curriculum or Home Wellbeing Programme subscription service (the “Services”). By accessing the Services, you confirm that you agree to these terms, either personally or on behalf of your establishment or school, whether the subscription has been purchased by you or your establishment, or by another party such as your Local Authority or Multi-Academy Trust.

Please read our full terms and conditions below: 

Provision of Services:  

1.1 The www.coremhcurriculum.co.uk website and www.corementalhealth.co.uk (counselling services) are owned by CORE Mental Health, 71, Timberdine Avenue, Worcester, WR5 2BG, UK. The Learning Management System connected to the website is Learn Dash. 

1.2 You will receive access to the Learn Dash courses once this membership agreement has been completed. CORE Mental Health will provide reasonable support by telephone or email during normal working hours to assist you in maintaining access to the platform.

1.3 You acknowledge that you have provided CORE Mental Health with accurate and complete registration information and that it is your responsibility to update CORE Mental Health of any changes to that information (including your email address) via our email address: Suzanne@corementalhealth.co.uk 

1.4 These terms and conditions (including any documents referred to in them) set out the full terms on which we provide the Services to you. They replace any previous promises, representations, or agreements made between us.

1.5 If you are a private consumer, nothing in these terms and conditions affects your statutory rights.

1.6 Access to the Services (except for any parts we make freely available) is provided only if you have paid the Fee (if you are an individual member) or if you are a duly authorised employee of an institution that has paid the Fee.

1.7 Your Subscription begins on the date you receive email confirmation from CORE Mental Health. It is your responsibility to ensure the relevant person at your school or educational setting receives this information to enable access to the platform. If your educational establishment has purchased physical resources, any issues with the delivery must be reported within 14 days of receipt; after this period, we cannot accept liability. 

Refunds: 

1.7.1 Refund will be given within 14 days only if less than 10% of the course has been accessed.

1.8 The subscription fee (the “Fee”) is calculated annually on the anniversary of your subscription start date (unless stated otherwise) and must be paid using the method specified by CORE Mental Health via Stripe. CORE Mental Health is not obliged to provide the Services until the Fee has been paid in full.

1.8.1 Effective from the start of 2026, your subscription will transition to an automatic renewal process. Customers will receive a notification 60 and 30 days prior to the subscription end date detailing the renewal cost. Unless specified otherwise, the Fee will be automatically invoiced on the renewal date.

1.8.2 Customers retain the right to opt out of automatic renewal at any time via their account settings. Failure to pay the Fee will result in suspension of access to the Services until payment is received.

1.8.3 All digital downloads are non-refundable once access has been granted or the content has been delivered. By completing your purchase, you agree that you cannot cancel or request a refund for digital content, except where required by law.

1.9 Upon registration, you or your establishment will be assigned unique ID details. You are responsible for all use of the Services with your ID and must prevent any unauthorised use. If you share your ID with others, you must ensure they comply with this Agreement and any reasonable user terms provided on the platform. CORE Mental Health does not store passwords.

1.10 If you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your ID, you must notify CORE Mental Health immediately by emailing Suzanne@corementalhealth.co.uk 

1.11 You may use the CORE Mental Health Curriculum on all computers and networks within the purchasing establishment, provided that computers outside the establishment cannot access the Services. The Curriculum cannot be used on computers or networks outside the purchasing establishment, or any establishments it has been purchased for, except that teachers from the purchasing establishment may use it at home for lesson planning and preparation. The Curriculum may also be used on a portable computer within the establishment. The Home Wellbeing Programme may only be used at home by the purchasing user(s).

1.12 You may not rent, lease, or otherwise provide access to the Services to anyone else, except as expressly allowed under paragraph 1.11.

1.13 If CORE Mental Health reasonably believes that your ID is being used in any way which is not permitted by this Agreement, CORE Mental Health reserves the right to cancel access rights immediately on giving notice to you and to block access from your ID.

1.14 CORE Mental Health provides customers with sufficient opportunities to view sample content and check compatibility with their computer and internet connection.

2. Ownership of Copyright

2.1 The Services (including any images, designs, photographs, animations, videos created by Suzanne Allies, audio, music, and text incorporated into the Services) are owned by CORE Mental Health and protected by United Kingdom copyright law and international treaties. All materials displayed within the Services belong to CORE Mental Health, except for external resources on the web that are signposted within the Content. Providing a link or reference to these external resources does not grant any rights in them, and CORE Mental Health does not claim ownership of such external content.

2.2 Users may view the Services on a computer screen, print individual pages, and store files on their internal server, provided this is for internal, educational, non-commercial purposes and complies with this agreement.

2.3 You may not do any of the following without prior written permission from CORE Mental Health:
2.3.1 redistribute any of the Content, including as part of a library, archive, or similar service;
2.3.2 remove copyright or trademark notices from any copies of the Content made under this Agreement;
2.3.3 create a database, in electronic or manual form, by systematically downloading or storing all or part of the Content;
2.3.4 modify, reproduce, or commercially exploit any of the Content in any way;
2.3.5 reverse engineer, decompile, or disassemble the Services. This clause does not prevent access to activities on an individual basis via a Virtual Learning Environment (VLE) or cached files supplied by CORE Mental Health to reduce bandwidth usage.

2.4 You acknowledge that “CORE Mental Health” is a trade mark and that you may not use it without written permission.

3. Warranties

3.1 CORE Mental Health will use reasonable skill and care to make the Services available to you and to ensure their continued availability during your Subscription. However, due to the nature of the Internet and computer software and hardware, errors or omissions may occur, and CORE Mental Health does not provide any other warranties in relation to the Services.

3.1.1 In particular, you should not assume that all information is completely accurate, and CORE Mental Health does not guarantee that the platform or Learn Dash is free from viruses or other harmful or destructive elements. All implied warranties are excluded from this Agreement to the extent permitted by law.

4. Limitation of Liability

4.1 CORE Mental Health will use reasonable efforts to resolve any faults in the Services during your Subscription. You agree that your sole remedy for any damages you may incur is limited to the direct damages you actually suffer, up to an amount equal to the Fee paid or payable for your use of the Services for the relevant term. If you are still within a trial period, your only remedy is to stop using the Services.

4.2 To the maximum extent permitted by law, CORE Mental Health shall not be liable for any damages arising from your use or inability to use the Services, including, without limitation, loss of business profits, business interruption, loss of business information, or other financial losses, even if CORE Mental Health has been advised of the possibility of such damages. In all cases, CORE Mental Health’s total liability under this Agreement or in relation to the Services is limited to the amount you actually paid for the Services.

5. Privacy Policy

5.1 The information that you provide about yourself to CORE Mental Health will only be used by CORE Mental Health in accordance with its Privacy Policy. Please read the Privacy Policy carefully and if you have any questions please contact Suzanne@corementalhealth.co.uk 

6. Cookies

6.1 Information on how CORE Mental Health use cookies to provide the best user experience.

6.1.1 This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

6.1.2 Cookies are small files saved to the users computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

6.1.3 Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Most users will often have their web browsers set to accept cookies by default. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

6.1.4 We use cookies on www.coremhcurriculum.co.uk to provide you with the best possible experience on our website and to identify critical account details such as account, user and curriculum identification.

6.1.5 Additionally, we use cookies from Google Analytics to anonymously record your usage of the website. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy for further information. We only use this information for statistical analysis purposes to influence our development plans.

6.1.6 Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. We only use this information for statistical analysis purposes to influence our development plans.

6.1.7 We take your privacy very seriously and comply with the UK and EU law on handling cookies and provide you with opportunity to remove such cookies or prevent your computer from accepting them in the future. To read more about how we handle personal data please see our Privacy Policy.

7. Email communication

7.1 By purchasing a subscription to the CORE Mental Health Curriculum or Home Wellbeing Programme, you agree to receive occasional “account maintenance” emails. These emails will notify you when your subscription is approaching its end, provide links to getting started resources when you first subscribe, and include essential account information. When you sign up, CORE Mental Health will also add the account holder to our mailing list for additional resources and updates about new features. You can unsubscribe from these marketing emails at any time.

For any further information regarding our terms and conditions please contact us via:

Email: Suzanne@corementalhealth.co.uk 

Telephone: 07850 422444

Direct Mail:

CORE Mental Health, 

71, Timberdine Avenue, 

Worcester, 

Worcestershire, 

WR5 2BGInformation on how CORE Mental Health use cookies to provide the best user experience.